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client communication

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Mistakes happen. They’re unavoidable, and the best thing you can do is learn from them. However, when dealing with a mistake that affects a client, it is important to handle them well so that you don’t lose that client or damage your brand reputation. Sometimes, the client finds an error before you do and points it out. It is better, however, to identify mistakes before your client notices them so that you can resolve the…

Excellent communication is vital to a healthy relationship with clients. It helps you manage expectations, allows your team to deliver high-quality work, and, most importantly, keeps clients happy. Satisfied clients are necessary for the success of any business. However, not communicating well, or enough, can cause the relationship to go south quickly. It can ruin the trust you’ve built with clients and cost you your business. The stakes are high when client communication is the…