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Twenty10 inc GLCS NSW is a remarkable Sydney-based, nonprofit organization that provides a wide range of specialized services for young people ages 12-25 who are lesbian, gay, bisexual, transgender and gender diverse, non-binary, intersex, questioning, queer, asexual and more. The organization provides these young people – and others of diverse genders and sexualities, their families, and communities across New South Wales – with housing, mental health, counseling, and social support. We recently spoke to Communications…

Social media has transformed from a place where people stay in touch with friends and family to a place where people routinely discuss the products and services they’re using on a daily basis. Research from JD Power finds that an estimated 67% of consumers now tap networks like Twitter and Facebook for customer service. Furthermore, Nielsen found that 33% of customers prefer to contact brands using social media rather than the telephone. Encouraging your followers…