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Today we’re announcing some exciting new features that will help boost your team’s productivity and make it much simpler to work with posts from multiple channels for the same client at the same time. Check out what’s new! Send posts for approval from multiple channels at once Now, anything that you could do – such as schedule, publish, duplicate, or export posts – in the calendar view for each channel (i.e., Facebook, Twitter, Instagram, or…

Social media has transformed from a place where people stay in touch with friends and family to a place where people routinely discuss the products and services they’re using on a daily basis. Research from JD Power finds that an estimated 67% of consumers now tap networks like Twitter and Facebook for customer service. Furthermore, Nielsen found that 33% of customers prefer to contact brands using social media rather than the telephone. Encouraging your followers…