Social media marketing agencies are constantly striving to find innovative ways to keep their clients satisfied. However, there is one crucial aspect they might be overlooking—the social media approval workflow.
When your social media content approvals are disorganized, it can frustrate your clients and detract from their overall experience working with your agency. After all, no one enjoys convoluted processes and constant nagging, do they?
Now, it’s about embracing a systematic process that guarantees client contentment and fosters collaboration. So, in this blog, we embark on a journey to explore the untapped potential of social media approval workflows and their profound impact on making your clients happier every step of the way.
Ultimately, establishing robust social media approval workflows that cater to the needs of your clients and your agency will not only enhance your business’s reputation but also significantly simplify the lives of your clients.
Understanding the Social Media Approval Workflow
What is the Social Media Approval Workflow?
Social media approval workflow refers to a systematic process that encompasses various stages of planning, creating, reviewing, approving, and publishing social media content.
Its primary objective is to establish an efficient and structured framework for managing social media campaigns, ensuring seamless collaboration among all stakeholders involved, including clients, marketing teams, and content creators.
Key Components of Effective Social Media Approval Workflow
Every content approval workflow should have these 3 basic components:
Content Planning and Creation: Social media approval workflow begins with aligning client objectives, identifying the target audience, selecting suitable platforms, and developing a social media marketing plan that reflects the brand’s identity. For example, a fashion brand may focus on “seasonal trends,” “style inspirations,” and “behind-the-scenes at fashion shows.”
Related: 5 Common Issues with Social Media Marketing Plans
Approval Hierarchy: Social media approval workflow establishes a clear hierarchy, defining roles and responsibilities. This ensures accountability and quality control. For instance, a tech company may assign the marketing manager as the primary approver, followed by the brand manager and CEO.
Content Review and Editing: Social media approval workflow includes a collaborative review process, allowing team members to provide feedback, suggest improvements and ensure content adheres to brand guidelines.
3 Ways in Which a Social Media Approval Workflow Enhances Client Satisfaction
A solid social media approval workflow…
1. Streamlines Communications
Envision a realm where unity reigns and communication effortlessly permeates every interaction. Unfortunately, according to Statista, 17% of remote teams encounter obstacles in collaboration and communication. This predicament becomes even more pronounced when daily work and client interactions are involved.
However, a social media approval workflow can drastically improve your communications, especially when it comes to content approvals! By implementing an organized approval process, you’re setting the stage for better collaboration and client satisfaction.
With a clear approval workflow in place, clients gain a deeper understanding of the steps involved, reducing confusion and misunderstandings. No more guessing games! The transparency and efficiency you bring to the table will be music to their ears, leaving them impressed with your agency’s responsiveness.
Plus, this streamlined approach allows for faster feedback and approvals, which means quicker campaign execution. Speedy results will definitely earn you some brownie points, building trust and confidence in your agency’s ability to deliver on time.
2. Minimizes Needless Mistakes and Revisions
Revisions and errors can be time-consuming and frustrating for both your agency and your clients. By implementing a social media approval workflow, you can minimize these issues, leading to happier clients and smoother project execution.
Related: What to Tell Clients When You’ve Made a Mistake
The approval process acts as a quality control mechanism, ensuring that all content meets the client’s expectations and aligns with their brand guidelines. With a systematic approval process, all content goes through thorough reviews before being published. This allows for early identification and rectification of any mistakes, ensuring that the final output meets the client’s expectations.
By catching errors early on, your agency can save time (and clients’ nerves) that would otherwise be spent on multiple revisions.
Moreover, the approval workflow provides an opportunity for clients to provide feedback and make necessary revisions during the review stage. By actively involving clients in the process, your agency demonstrates its commitment to meeting their specific requirements.
The result? Your agency’s attention to detail will leave clients feeling relieved and impressed by your commitment to delivering top-notch work.
3. Establishes Clear Expectations and Transparency
A healthy client-agency relationship is built on trust, and nothing fosters trust more than clear expectations and transparency.
Your clients want to know what’s going on, and, quite frankly, they hire you expecting to be guided through the process. For these reasons, a social media approval workflow is a game-changer for setting the stage right and maintaining a harmonious client-agency relationship.
A well-defined approval process clarifies the roles and responsibilities of both the agency and the client. Clients appreciate knowing what to expect and when to expect it, resulting in reduced confusion and increased satisfaction. Clear communication of timelines, milestones, and deliverables enables clients to plan and align their strategies accordingly.
Above all, transparency is the secret ingredient to success. Thus, by involving clients in the approval process, your agency fosters open communication and builds a sense of collaboration. Clients will feel confident in your agency’s ability to meet their goals, leading to long-lasting partnerships and positive outcomes.
Conclusion: Time to Work Automation into Your Workflow
Implementing a social media approval workflow can not only make clients happier but also foster an appreciation for your agency’s work and pave the way for positive outcomes.
Remember, satisfied clients become loyal clients. They’ll sing praises of your agency, refer to others, and keep coming back for more.
Is your social media approval workflow (or lack of it) causing chaos? Say goodbye to the mess with our tool, Gain. We bring automation to the table, taking care of all those tedious tasks that eat up your time. From sending content to approvers, to following up for feedback, and managing change requests, Gain handles it all effortlessly, leaving you free to focus on more important things.
With Gain, you have complete control over your social media approval workflows. You can easily set up workflows with as many people and feedback rounds as you need, giving you the flexibility to adapt to your team’s unique requirements. Want to determine who approves and in what order? Gain lets you do that as well.
The best part? Gain automates the movement of content assets between approvers. No more manual transfers or worrying about content getting lost in the shuffle.
Try Gain for Free.
