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Productivity

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There is a consensus that strong company culture is linked to business success, according to 94% of executives and 88% of employees.  Although culture is a word that is used a lot in relation to work, what exactly does it mean? In the broadest sense, culture is defined as “the ideas, customs, and social behavior of a particular people or society.” That definition can be applied to any group of people: a country, a religious…

Mistakes happen. They’re unavoidable, and the best thing you can do is learn from them. However, when dealing with a mistake that affects a client, it is important to handle them well so that you don’t lose that client or damage your brand reputation. Sometimes, the client finds an error before you do and points it out. It is better, however, to identify mistakes before your client notices them so that you can resolve the…

You probably deal with a lot of sensitive client data, and it’s your responsibility to keep that data safe and secure. Clients may trust you with their intellectual property, brand reputation, financials, and more, and a security breach could be devastating. In a survey of sales, marketing, and creative professionals conducted by cloud services company Nuxeo, 67% of respondents said that at least once per quarter there was a leak of sensitive content at their…

For many, coming back to work after the holidays can be tough. You’ve spent the last few weeks enjoying all of the festivities, spending time with family, and relaxing. It’s challenging to find motivation to get back in the swing of things. It’s highly unlikely that your employees will return to the office, ready to dive headfirst into work. However, there are some things you can to help pull them out of the post-holiday lull.…

As consumer demands increase, so do the expectations of brands. You may be helping your clients publish content for a new website or launch a campaign for a new product feature. Before you know it, the projects pile up, and your team is busier than ever. Managing a heavy workload can be exhausting and may cause burnout among your team members. They might have trouble completing projects, and their quality of work may suffer. When…

Your team handles numerous projects and tasks for various clients every day. Tackling everything at once can lead to chaos and burnout. Instead, it’s necessary to step back and prioritize your client work. As the saying goes, when everything is a priority, nothing is a priority. Prioritizing client work, however, is easier said than done and can be one of the biggest challenges for managers and leaders. Here are a few tips to help your…

Client feedback is an absolute necessity for agencies. Without it, you can’t deliver work that meets your clients’ expectations, and clients can’t achieve their goals. However, not all feedback is equal. Sometimes, the feedback you get from clients isn’t always helpful. They might give vague input or have trouble articulating their thoughts, leaving you clueless and unsure of what they actually want. With so much room for miscommunication and confusion, it’s easy to end up…

You’ve just brought a new client on board. Congratulations! The new client-agency relationship can be an exciting time for both parties. However, it’s essential to make sure you build a solid partnership from the start. Research from R3 revealed that the industry average for the length of a client-agency relationship is 3.2 years. It also showed that the average length of the 40 best client-agency relationships is 22 years. A good relationship tends to result…

Excellent communication is vital to a healthy relationship with clients. It helps you manage expectations, allows your team to deliver high-quality work, and, most importantly, keeps clients happy. Satisfied clients are necessary for the success of any business. However, not communicating well, or enough, can cause the relationship to go south quickly. It can ruin the trust you’ve built with clients and cost you your business. The stakes are high when client communication is the…

The option to work remotely is on the top of everybody’s wish lists these days. Almost two thirds of US companies have distributed or partially distributed teams, and studies predict this number will increase in coming years, becoming the majority of the workforce by 2027.  A key part of the discussion about remote work centers around productivity and flexibility. While some worry that without proper supervision their employees might slack off, a two-year Stanford study…