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Productivity

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You and your client are hitting it off and completing tasks on time, and then out of nowhere, the client goes dark. What do you do? Dealing with an unresponsive client is a problem every agency faces at some point or another. It can be frustrating to miss deadlines or payments because you’re suddenly not getting any responses from your client. Here are four ways to handle (and avoid) unresponsive clients and get your projects…

As an agency, you have the important responsibility of protecting the private information about your business and the clients you serve. But how can you make sure that your client data is safe? It’s not uncommon for an agency’s employees or contracted workers to access sensitive data and information from multiple devices to do their job – whether it’s on their mobile devices, laptops, or tablets. Many agencies now operate with distributed team members who…

By Cynthia Guzmán, Product Designer at Gain For any company growing quickly or changing direction, a rebrand is an excellent opportunity to focus in on what is resonating with your customers and to build a stronger connection with them. Teams that work together in the same location can organize in-person brainstorming and collaboration sessions to share design ideas and feedback. But for distributed teams, undergoing an entire redesign remotely can seem overwhelming and challenging. Our…

Becoming a manager for the first time is both exciting and nerve-wracking. You want to prove that you can lead and also keep everyone on the team happy. Especially if you’re promoted and have to manage people that you at one point were on the same level as, management can be tough. There are steps to take to ensure a smooth transition. For someone who is hired to lead a brand new team or for…

Distributing a workload is most manager’s top priority. Figuring out a way to get everything done, on time, and in the right way is difficult. Most agencies are comprised of a varying set of skills and team members who work at different paces. Managers often find it difficult to distribute a workload fairly and effectively. There are common mistakes managers make when divvying up the work. These mistakes mean less collaboration and reduced cohesion within…

Not all team members pump out work at the same rate. There are some on the team that have very fast turnovers and others that lag behind. Sometimes there is someone on the team that is very slow…too slow. This can be a delicate situation because you don’t want to put more pressure on this person and cause even more delays. However, it’s a situation that should be dealt with in order to keep up…

With team members distributed across multiple countries, our team is no stranger to working together from a distance. But as we’ve opened up to hiring team members who aren’t physically in the same location, we’ve learned it can be challenging to collaborate when you don’t see each other every day. Therefore, we’re constantly seeking new ways to improve how we work together. As we’ve scaled our team over the years, we’ve collected a great deal…

The holiday season is officially upon us. It’s the time of year for family, friends, and eating copious amounts of food. However, if your team doesn’t plan ahead, the pumpkin pie might not taste as sweet. The holiday season can be a busy time, so it’s important for your team to prepare. Here are four ways your team can best plan for your time away from the office and ensure you get the holiday rest…

It’s no secret that the primary goal of an agency is to contract new business and convert leads into clients. However, is there ever an instance in which it is more beneficial to turn down a potential client? It is okay, and sometimes necessary to the welfare of the business, for agencies to be selective with whom they decide to work. Sometimes, an agency may feel pressured to accept new work as a result of…

When your superstar employee leaves to take an offer with a competitor, it can throw off a whole team. Beyond the personal sadness of losing a colleague and friend, you as the manager may also feel that you failed to satisfy that team member’s needs. What could you have offered to make their work experience more fulfilling and rewarding? Surprisingly, the answer is not always more money. Daniel Pink, a writer for the New York…